How it works

Can I submit my report anonymously?
Yes. To remain anonymous, make sure that you do not provide information that will directly or indirectly disclose your identity when filling out forms and when attaching documents.
Who has access to my identity if I disclose it?
Access to your identity in the application is restricted to the authorized staff members of the organization. The organization is required to ensure that your identity is not disclosed to anyone beyond the authorized staff members competent to receive or follow up on reports, without your explicit consent. This also applies to any other information from which your identity may be directly or indirectly deduced.
Can you track me through the IP address?
No. Trusty AG cannot track you through your IP address. In order to ensure your confidentiality and anonymity, the application websites do not store IP addresses and time stamps. To protect your identity, you should avoid submitting your report and accessing your inbox in the application using the organization’s network.
Who will process my report?
Your report will be processed by the authorized staff of the organization, according to the organization’s own procedures for internal reporting and follow-up. Trusty AG is the provider of the application and will not process your report, nor access its content.
In what time can I expect to receive feedback from the organization?
According to the EU Whistleblowing Directive you should be provided feedback on your report no later than in 3 months. The timeframe for investigations can be longer if the respective investigation is more complex. Refer to the organization’s policies and national laws for any specifics. The feedback is required to inform you of the action envisaged or taken as follow-up and of the grounds for such follow-up. However, the EU Whistleblowing Directive does not define any time limit within which the follow-up actions need to have been completed by the organization.
Can I follow the processing of my report?
Yes. You can follow the process by clicking on "Your inbox". The link will direct you to the inbox log in page where you will need to enter the username and password that you will receive after submitting the report . The inbox allows you to follow the processing of your report communicate securely with the organization and receive its feedback on your report or question.
Can I use the inbox if I remain anonymous?
Yes. After submitting your report you are assigned a username and a password to access the inbox, regardless whether you disclose your identity or not.
I was warned by friends of the potential of retaliation when I speak up. What is this all about?
Retaliation means that because of the reporting you experience any direct or indirect act or omission which occurs in a work-related context and which causes or may cause unjustified detriment to you.
How am I protected against retaliation?
Whistleblowers reporting in good faith enjoy protection against retaliation. Please refer to the organization’s policies and respective national laws for details.
Can I submit my report in any other way?
Please refer to the organization’s contact details and information in the footer of the application webpage. Beside this web-based reporting channel STADA also encourages you to address concerns to a trusted partner in STADA’s work environment like e.g., STADA’s Compliance, HR or your line manager.